1. Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our chatbot(s) during development and after deployment. Please read this policy carefully to understand our views and practices regarding your personal data.
2. Information We Collect
2.1. Personal Information
• Data Provided Directly: We may collect personal information such as your name, email address, and contact details when you voluntarily provide them through interactions with our chatbot.
• Data Collected Automatically: Our chatbot may collect metadata like interaction logs, timestamps, and usage statistics for performance improvement and analytics.
2.2. Non-Personal Information
• Anonymized Data: Data collected for analytic purposes, such as response times, error logs, and chatbot usage trends, which do not directly identify any individual.
3. How We Use Your Information
• To provide and improve chatbot responses.
• To personalize user experiences and make relevant suggestions.
• To analyze interaction data to enhance chatbot accuracy and performance.
• To monitor the usage and performance of the chatbot.
• To communicate important updates or notify users regarding service changes.
4. Data Sharing and Disclosure
• Third-Party Service Providers: We may share your data with trusted third parties (like cloud service providers or analytics platforms) to facilitate chatbot functionality.
• Legal Requirements: We may disclose your information if required by law, legal process, or governmental request.
5. Data Storage and Security
• Data Retention: Personal data will be retained only as long as necessary for the purpose it was collected or as required by law.
• Security Measures: We use industry-standard encryption and secure storage practices to protect your data from unauthorized access, alteration, or disclosure.
6. User Rights
• Access and Correction: You have the right to access, correct, or delete the personal information we hold about you.
• Opt-Out: You may opt out of providing certain data or interacting with the chatbot at any time.
7. Cookies and Tracking Technologies
• Our chatbot may use cookies or similar tracking technologies to enhance user experience and gather data on interaction patterns.
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and, where appropriate, you will be notified by email or chatbot notifications.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled